Terms and Conditions of Sale for all booking channels
Exchanges
If you are unable to use your tickets, we offer an exchange service. Tickets can be exchanged for a credit note, that is the value of the face value of the ticket (eg; excluding booking fee), Valid for 6 months from the time of issue, credit can be redeemed against any tickets, memberships or merchandise sold by Kent Chamber Opera. To take advantage of this service your original tickets are required by the Kent Chamber Opera Box office at least a week before the performance (14 days for group bookings of 20 or more). Any decisions after a week before the performance will be at the discretion of the Kent Chamber Opera Box Office management and the original tickets must be received before any credit will be issued. Our ticket exchange service is charged at £3 per ticket which includes the cost of the new tickets (where applicable) being posted out.
COVID-19 refund policy
We can offer a ticket exchange, see Exchanges above, should you feel unsure about attending a performance due to COVID-19, or
you’ve been instructed to self-isolate over the period of a booked performance
you have symptoms of COVID-19 or a high temperature on the day of the performance
Send your tickets information back by email to contact@kentchamberopera.com, and if you have symptoms on the day, let us know within 24 hours.
Refunds
COVID-19 cancelled and postponed performances: Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. Eligible bookers will be offered a refund along with options to have a credit note for a future purchase or to make a donation.
Re-sells for Sold Out Performances
We can accept returned tickets for Sold-Out performances; however we must receive your original tickets, please return them to the Box Office as soon as possible. If the tickets are successfully re-sold a 6-month credit for the value of the tickets will be issued minus a £3 exchange fee per ticket. If the Performance is not sold out we cannot accept returned tickets.
Agency Tickets
Agents’ tickets are accepted on the understanding that the agent is acting for the customer and not for Kent Chamber Opera or Performance venues. The above statements regarding returned tickets do not apply to tickets issued by agencies.
Reselling tickets for profit
Tickets may not be offered for resale by anyone at a premium. Resale or attempted resale for profit is grounds for cancellation without refund or notice.
Children
Children under 3 will not be admitted unless the performance is specifically for young children, some performances have an age guidance and are not suitable for young children. We recommend that you bring specialist child ear defenders for children attending events with amplified sound; this information will be available vis our email: contact@kentchamberopera.com
Tickets are required for each child attending a performance. If your child is causing a disturbance to other customers, you will be asked to take them out of the venue and no refunds will be given.
We do not advise that children under 16 attend without a responsible adult and venue staff accept no responsibility for any unaccompanied children aged under 18.
Please contact the Kent Chamber Opera Box Office at contact@kentchamberopera.com if you would like to find out more about specific performances.
Prices
All ticket prices published by Kent Chamber Opera in print or online are subject to change at any time. Prices and seating areas may change in response to demand. You can check current prices by looking at our ticketing information on kentchamberopera.com or email us at contact@kentchamberopera.com
Delivery
Most of our tickets will be via e-tickets. There is no charge for this service. Many venues will accept e-tickets on a mobile device and are likely to scan your ticket on entry. E-tickets can also be printed out at home. Please check your ticket or booking information for the venue requirements.
Conditions of entry
Staff at the venue are there to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
Arriving late
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance and to sit in alternative seats. Occasionally latecomers may not be admitted once the performance has started.
Refreshments
It is not permitted to bring your own refreshments, including alcohol into our performance venues and the theatre management reserve the right to dispose of any items not purchased in the theatre.
Safety and Security
For the safety and comfort of all customers, bags larger than a handbag will not be permitted into performance venues. Any larger bags will have to be checked and placed in the cloakroom, if available at the venue
No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.
Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions. We will endeavour to inform audiences of their use by placing signs in the foyer areas prior to the performance.
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.
On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
The Management of Kent Chamber Opera reserve the right to:
refuse admission to the premises and any of its venues
request any ticket holder to leave the venue, and take appropriate action to enforce this right
change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes non-appearance of any named artist.
Carry out random bag checks where necessary
Any questions please email us at contact@kentchamberopera.com
Our aim is to bring you the best performances we can. If you have any feedback, we will welcome your views. Please email us at contact@kentchamberopera.com